Client engagement

4 steps to deeper client relationships

The role of investment outperformance as a differentiator between advisors is rapidly diminishing. Now more than ever, client relationships set the foundation for a successful and lasting practice. Industry-wide research confirms this shift. For example, a 2014 Spectrem Group-Vanguard study found that affluent investors gave more weight to communication, trustworthiness and transparency than to fees […]

By Atul Tiwari |May 9, 2017

4 min read

Industry

IFIC sets CRM3 in motion

Proposal aims for disclosure of full MERs

By Staff |April 26, 2017

2 min read

Planning and Advice

Save clients from emotional mistakes

If markets tank and your phone doesn’t ring, that’s reason to celebrate, right?

By Katie Keir |April 17, 2017

8 min read

Planning and Advice

How small talk can lead to a big financial decision

In the first 10 minutes of a meeting, your client says: “Last month our friends Lee and Carol took us on an amazing tour of the Halifax coastline on their new yacht. I’d sell our cottage and sail the world like they do in a heartbeat.” At that moment Expect to spend roughly 10% of […]

By Staff |April 13, 2017

2 min read

Client confidential: Blair A.

Occupation IT professional City Kanata, Ont. Age 57 I’ve been investing: Since 1982 I plan to retire: Ideally, in three years Investable assets: $915,000 ($610K in RRSPs, $250K in gold and silver bullion, $55K in silver and gold stocks) plus primary residence valued at approximately $425,000 I’ve had an advisor for: 15 years In and […]

2 min read

Advise clients wanting to join boards

Helen Lee* has been asked to be a director of Wynn Energy, a publicly traded company based in Ontario that generates and sells wind power. While she’s an energy expert, Helen has never been a director on a public board. She currently holds more than $500,000 in investments in other energy companies (mostly oil) and […]

By Allan Tong |April 10, 2017

6 min read

OSC report aims to put investors on their best behaviour

The Ontario Securities Commission (OSC) has published a staff notice on behavioural insights (BI). The report outlines how global regulators use knowledge about human behaviour to address issues in capital markets and improve outcomes for investors and market participants. Read: Less efficient markets call for active management, says CFA In the report, ample research is […]

By Staff |March 30, 2017

1 min read

Real RBC advisors are the new robo-advisors

RBC advisors have a new tool to serve clients online, effectively blurring the line between human advisor and robo-advisor. Read: Do human advisor fees offer more value than robo-advisor fees? The bank is using live video to connect clients with advisors in real time, using an online advice platform called MyAdvisor. The platform allows both […]

By Staff |March 29, 2017

1 min read

Client engagement

4 steps to deeper client relationships

IFIC sets CRM3 in motion

Save clients from emotional mistakes

How small talk can lead to a big financial decision

Your guide to inflation-proofing clients’ lives

Client confidential: Blair A.

Advise clients wanting to join boards

OSC report aims to put investors on their best behaviour

Real RBC advisors are the new robo-advisors

Help young clients become tax-savvy