Social media

Enter the chatbots: BMO introduces tools for Facebook, Twitter

BMO is launching a new AI-powered tool to serve customers on Facebook and Twitter. Two chatbots will deliver instant responses to common queries for customers looking for more online banking options, a BMO release said Thursday. “The launch of these chatbots and the integration of AI into our customer-facing technology provide an opportunity to build […]

By Staff |March 15, 2018

2 min read

Industry

CSA review highlights risks of social media disclosure

The Canadian Securities Administrators (CSA) has published CSA Staff Notice 51-348, which summarizes findings and disclosure expectations for reporting issuers that use social media. The review found that 72% of issuers actively use at least one social media website, but 77% have no specific governance policy to direct their disclosure practices on those sites. Social […]

By Staff |March 9, 2017

2 min read

Industry

How Pokémon Go helped Nintendo’s stock price

The game has been a boon for Nintendo, which created the app

July 22, 2016

2 min read

Industry

Rogers launches mobile solution for small biz owners

Rogers aims to eliminate the need for small businesses to stay tethered to their desk phone and says its new Rogers Unison service can save them money.

By Staff |July 19, 2016

1 min read

How to deal with reputational risk

Jill and her family have run a popular Toronto gym for the past two years. Last winter, 44-year-old gym member Martin slipped on a wet floor during a workout session, and he had to have an operation on his hipbone as a result. Martin, now using a cane, sued the gym and unleashed his fury […]

By Staff |February 5, 2016

5 min read