Financial Consumer Agency of Canada

CFFiM just said the quiet part out loud

Its submission to OBSI’s external review argues the ombud service should focus “solely on case findings”

By Harvey Naglie |May 19, 2026

4 min read

Regulators should collaborate on the new technology — identify key issues, assign responsibilities and lay out firm expectations

By Harvey Naglie |April 21, 2026

4 min read

Canada's banks were told to stop calling their internal complaint office an ombudsman — they changed the sign but kept the office

By Harvey Naglie |April 14, 2026

4 min read

Error went undetected despite over 500 complaints; affected more than 100,000 customers

By Jonathan Got |February 2, 2026

2 min read